The Heretech, episode 10: The Cranky Product Manager speaks!
The Cranky Product Manager talks about the sources of crankiness, and not just for product managers. We've masked the CPM's voice to protect the satirized. Plus, a movie recommendation for anyone who thinks it's easy to understand what customers really want. Copyright (c) 2009 Tom Grant
Tom Grant is a senior analyst at Forrester Research. You can e-mail him at firstname.lastname@example.org, or reach him via Twitter at TomGrantForr.
All opinions expressed here are my own, and not necessarily those of my employer, Forrester Research.