Catherine Connor and I talk about customer insights--how Agile adoption changes their significance, and how CRM systems can provide them. Plus, a review of one of the best little blogs about the best little innovations in the SaaS world. (c) 2009 Tom Grant
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03/08/2010
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About the Heretech
- Tom Grant is a senior analyst at Forrester Research. You can e-mail him at tgrant@forrester.com, or reach him via Twitter at TomGrantForr. All opinions expressed here are my own, and not necessarily those of my employer, Forrester Research.
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Heretech podcast reviews
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- A weekly podcast about the technology industry, with a special emphasis on product management and product marketing. See the FEEDS section for the links to the podcast.
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- Agile PM blog
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So you want to learn about heresy...
C. V. Wedgwood: The Thirty Years War (New York Review Books Classics)
Edward Gibbon: The Decline and Fall of the Roman Empire: Volumes 1-3 (Everyman's Library)
Richard S. Dunn: The Age of Religious Wars, 1559-1715 (Norton History of Modern Europe)
Stephen O'Shea: The Perfect Heresy: The Life and Death of the Cathars
Definitely agree the words we use affect how we think about a sottauiin. I see this as a two-step process:1) Focus on a whole team concept of done ;2) Gradually toughen up the standards of what counts as done .
Posted by: Sam | 02/27/2013 at 12:32 AM