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03/08/2010

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Definitely agree the words we use affect how we think about a sottauiin. I see this as a two-step process:1) Focus on a whole team concept of done ;2) Gradually toughen up the standards of what counts as done .

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  • Tom Grant is a senior analyst at Forrester Research. You can e-mail him at tgrant@forrester.com, or reach him via Twitter at TomGrantForr. All opinions expressed here are my own, and not necessarily those of my employer, Forrester Research.

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