The Heretech, episode 23: Catherine Connor on PM, CRM, and Agile
Catherine Connor and I talk about customer insights--how Agile adoption changes their significance, and how CRM systems can provide them. Plus, a review of one of the best little blogs about the best little innovations in the SaaS world. (c) 2009 Tom Grant
Tom Grant is a senior analyst at Forrester Research. You can e-mail him at email@example.com, or reach him via Twitter at TomGrantForr.
All opinions expressed here are my own, and not necessarily those of my employer, Forrester Research.